Refund policy

Exchange Policy

At The Warehouse Decor, we want you to love every piece you bring home. Please read our exchange policy carefully before making a purchase.

Exchange Window

You may request an exchange within 7 days of delivery.

Eligible Reasons for Exchange

  • Item arrived damaged or broken

  • Wrong item was delivered

  • Item is significantly different from its description on our website

  • Change of mind (subject to conditions below)

Change of Mind Exchanges

Items exchanged due to a change of mind must be unused, in their original packaging, and in the same condition as received.

  • Shipping Costs: Return shipping for the original item and shipping fees for the new item are to be arranged and paid for by the customer.

  • Price Differences: If the new item is of higher value, the difference must be paid before shipment. If it is of lower value, the difference will be issued as store credit.

Damaged or Incorrect Items

If your item arrives damaged or is incorrect, we will cover all shipping costs to replace it. Please email us at thewarehousedecor@gmail.com within 7 days of delivery with your order number and photographs of the damaged or incorrect item. We will ship out your replacement as soon as the issue is verified.

Exchange Process

  1. Email your exchange request to thewarehousedecor@gmail.com within 7 days of delivery.

  2. Once approved, safely package your item and ship it back to us (or await our courier, depending on the eligibility reason).

  3. Once your item is received and inspected, we will notify you of its arrival and process your exchange. Your new item will be shipped out within 3–5 business days of inspection approval.

Non-Exchangeable Items

Items that show signs of use, damage caused after delivery, or items where an exchange is requested after the 7-day window will not be eligible for an exchange.

For any questions or to initiate an exchange, please reach out to us at thewarehousedecor@gmail.com.